In the event that you receive a product with defects, please contact us within 3 days upon parcel received. Complaint lodge after 3 days will not be entertained.
If return is being agreed, the returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Innoplayedu.com will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.
Please return your purchase to the following address:
7-T, Jalan Delima, Island Glades, 11700 Penang (Attn: Ms Tan)
Please contact us at firstname.lastname@example.org or 016-4569599 if you have any questions or doubts.